Refund Policy

At wrapease.co, customer satisfaction matters to us, but because of the nature of our products, our returns, exchanges, and refunds are subject to the conditions below. By placing an order with us, you agree to this policy.

HYGIENE PRODUCT POLICY — ALL SALES ARE FINAL

Our products (including compression socks/sleeves and related garments) are personal hygiene items that come into direct contact with the skin. For health and hygiene reasons, all sales are final, and we do not accept returns, exchanges, or refunds under any circumstances once an order has been placed, including but not limited to the following cases:

• The original packaging has been opened, unsealed, or removed.
• The product has been worn, used, or is no longer in its original, unopened condition.
• Change of mind, delayed delivery expectations, or general dissatisfaction with the product's appearance or feel.

This policy exists to protect the health and safety of all our customers and is consistent with standard hygiene-product retail practices.

SIZE AND FIT DISCLAIMER

Selecting the correct size is the sole responsibility of the customer. We provide sizing charts and guidance on our product pages to help you choose the size that best matches your measurements. However:

• We do not guarantee, and are not responsible for, the fit, comfort, or compression performance of the product if the size selected does not match the customer's body measurements.
• Requests for returns, exchanges, or refunds based solely on sizing or fit concerns will not be accepted.
• By completing your purchase, you acknowledge that size selection was made independently by you, based on the sizing information provided on our Site.

DAMAGED OR DEFECTIVE ITEMS

If you believe you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at supportwrapease@gmail.com, including your order number and photos of the issue. We will review each case individually. Approval of any exception to this policy — including any replacement, store credit, or refund for a genuinely defective or incorrect item — is made at our sole discretion and is not guaranteed.

LOST OR UNDELIVERED PACKAGES

If your order is lost in transit or marked as undelivered by the carrier, please contact us at supportwrapease@gmail.com so we can investigate with the shipping carrier. This is handled separately from the hygiene-product return policy above, as it does not involve returning the physical item.

CANCELLATIONS

Order cancellation requests may only be accepted if the order has not yet been processed or shipped. Once an order has entered fulfillment or shipping, it can no longer be cancelled and the policy above applies.

CONTACT US

If you have any questions about this Refund Policy, please contact us at supportwrapease@gmail.com.